1. Make sure that the ENTIRE physical address is on file for the customer that you wish to send to.
2. Click 'Start Messaging' in the top left-hand corner of the dashboard.
3. Click 'Create New'.
4. Within the new message template, click 'Pen-Written Mail' on the left-hand side of the window.
5. Select the font and type your message into the main text box.
6. Use the drop-down box below entitled 'Enclose a Gift Card?' to select which type of card you'd like to include.
7. Make sure that the destination and timing are set correctly.
8. Click the blue Send button (paper airplane icon) below the window to send your letter and gift card.
